Rural Programs Service Standards

Our Mandate

Support agri-food, agri-businesses and communities through the design and delivery of transfer payment programs.

Our Services

Our service standards relate to our funding programs.

Our Service Standards

Subject to operational exigencies, in the usual course of business.

Ethanol

  • We aim to process payments within 45 days of receiving claims and all necessary information.

Ontario Small Water Assistance Program

  • We aim to process payments within 30 days of receiving claims and all necessary information.

Rural Economic Development Program

  • We aim to review applications and process for decision within 45 days of receiving all required information.
  • We aim to process payments within 30 days of receiving claims and all necessary information.

Rural Summer Jobs Service

  • We aim to review applications and process for decision within 45 days of receiving all required information.
  • We aim to process payments within 45 days of receiving claims and all necessary information.

Results 2015-16

Program/Service Service Standard Target (%) Actual (%)
Ethanol Payments will be processed within 45 days of receiving claims and all necessary information. 80 100
Farm Property Tax We aim to send an application package to all new farm property owners identified by the Municipal Assessment Corporation and to existing property owners (upon request), or those who identify that there is a change of circumstances related to potential property eligibility, within 30 business days. 100 91
Ontario Small Water Assistance Program Payments will be processed within 30 days of receiving claims and all necessary information. 80 96
Rural Economic Development Program Applications will be reviewed and processed for decision within 45 days of receiving all required information. 90 89
Rural Economic Development Program Payments will be processed within 30 days of receiving claims and all necessary information. 80 83
Rural Summer Jobs Service Applications will be reviewed and processed for decision within 45 days of receiving all required information. 90 100
Rural Summer Jobs Service Payments will be processed within 45 days of receiving claims and all necessary information. 80 100

Feedback/Complaints

We want to provide the best service that we can and your feedback helps us to improve. If you have comments, questions or concerns about our service we encourage you to let us know. Please contact us by calling the Agricultural Information Contact Centre at 1-877-424-1300 or use the Feedback Form or send an e-mail to ag.info.omafra@ontario.ca.


For more information:
Toll Free: 1-877-424-1300
E-mail: ag.info.omafra@ontario.ca
Author: OMAFRA Staff
Creation Date: 08 September 2014
Last Reviewed: 16 June 2015