Food Inspection Service Standards

Our Mandate

  • To safeguard Ontario's food supply through the delivery of an innovative, world-class food inspection system.

Our Services

  • The Food Inspection Branch's comprehensive science-based food safety programs include: advisory and education services, inspection and audit, veterinary and technical support, laboratory testing, monitoring, and research. The Branch fosters compliance with legislated standards for meat and other livestock products, dairy, fruit, vegetables and other foods of plant origin produced and processed in Ontario. The Branch works with our government and industry food safety partners to establish food safety standards and provide a strong and seamless food safety and inspection framework from farm to fork in Ontario.

Service Standards

  • Approvals and Decisions
    • 90 per cent of critical high and significant high action items will be completed on time, or compliance action will be initiated on or before the prescribed date
  • Permits, Licences, Certificates & Registrations
    • We aim to process re-licensing packages which are fully completed and accurate by January 31 each year. Licences for all packages that are submitted complete and on time, which are approved by the Director, will be issued on or before April 1 each year.

Results 2015-16

Service Standard Target (%) Actual (%)
90 per cent of critical high and significant high action items will be completed on time, or compliance action will be initiated on or before the prescribed date. 90 100
We aim to process re-licensing packages which are fully completed and accurate by January 31 each year. Licences for all packages that are submitted complete and on time, which are approved by the Director, will be issued on or before April 1 each year. 80 100


Feedback/Complaints

We want to provide the best service that we can and your feedback helps us to improve. If you have comments, questions or concerns about our service we encourage you to let us know. Please contact us by calling the Agricultural Information Contact Centre at 1-877-424-1300 or use the Feedback Form or send an e-mail to ag.info.omafra@ontario.ca.


For more information:
Toll Free: 1-877-424-1300
E-mail: ag.info.omafra@ontario.ca
Author: OMAFRA Staff
Creation Date: 08 September 2014
Last Reviewed: 16 June 2015