Food Inspection Branch - Service Standards

Our Mandate

• To safeguard Ontario's food supply through the delivery of an innovative, world-class food inspection system.

Our Services

• The Food Inspection Branch's comprehensive science-based food safety programs include: advisory and education services, inspection and audit, veterinary and technical support, laboratory testing, monitoring, and research. The Branch fosters compliance with legislated standards for meat and other livestock products, dairy, fruit, vegetables and other foods of plant origin produced and processed in Ontario. The Branch works with our government and industry food safety partners to establish food safety standards and provide a strong and seamless food safety and inspection framework from farm to fork in Ontario.

Our Service Principles

When we provide a service to you, we are guided by three key principles which help us to meet or exceed your expectations.

• We are accountable to you and to the people of Ontario. Programs and services are delivered according to stated objectives in a consistent manner. We respect your right to privacy and treat information with confidentiality.
• We are responsive to your needs. We provide accurate, high quality advice, guidance and information in a timely manner. Information is clear, up-to-date and easily accessible. We are transparent in our program guidelines and decision making processes.
• We are professional in our interactions with you. Our programs are delivered by knowledgeable and competent staff. You are treated with respect and courtesy.

Achievements

These results reflect performance from April 1, 2011 - March 31, 2012.

 

Feedback/Complaints

We want to provide the best service that we can and your feedback helps us to improve. If you have comments, questions or concerns about our service we encourage you to let us know. Please contact us by calling the Agricultural Information Contact Centre at 1-877-424-1300 or use the Feedback Form or send an e-mail to ag.info.omafra@ontario.ca