Client Services Branch - Service Standards

Our Mandate

• Strengthen Ontario's agri-food sector and rural economy by developing, marketing and delivering leading edge resources and services to stakeholders.
• Provide staff with the support services and infrastructure that they need to be successful.

Our Services

• Information, Advice & Communication Services
• Education and Training

Our Service Standards

Information, Advice & Communication Services

• We will communicate information, programs, resources and services to stakeholders through a variety of formats including the Agricultural Information Contact Center (AICC) and Northern Ontario Regional Office (NORO), e-bulletins, media, information kits, factsheets, publications, trade shows and meetings, resource centres and client information sites (CIS).
• We will provide information on our programs and services on our website, 24 hours a day, 7 days a week at www.ontario.ca/OMAFRA
• We will provide agriculture production knowledge transfer activities through the AICC; program specialists and regional staff.
• W e will provide prompt, consistent, and accurate follow up to inquiries, by phone and email within 2 business days and mail within 10 business days, 80% of the time.
• We will provide high quality guidance, advice and information to stakeholders.

Education & Training

• We will provide agriculture production knowledge transfer activities through a variety of mediums, including workshops and tours.
• We will communicate the purpose of the training course to the client.
• Our trainers engage and have effective presentation skills.
• Training and education programs meet stated learning objectives, and provide relevant knowledge and skills..
• Our training and education programs are delivered in clear/plain language for the intended audience.

OMAFRA Achievement of OPS Common Service Standards

Program Name: Client Services Branch (CSB)

These results reflect performance from April 1, 2011 - March 31, 2012.

Feedback/Complaints

We want to provide the best service that we can and your feedback helps us to improve. If you have comments, questions or concerns about our service we encourage you to let us know. Please contact us by calling the Agricultural Information Contact Centre at 1-877-424-1300 or use the Feedback Form or send an e-mail to ag.info.omafra@ontario.ca