Business Development Service Standards
Our Mandate
The Business Development Branch supports the economic development
of Ontario's food and beverage processing and bio-product sectors
in domestic and international markets. It is responsible for expanding
Ontario food sales in domestic and export markets, and providing
support to the food processing industry through business retention,
expansion and sector development and through investment attraction.
Our Services
Information and Advice
Our Service Principles
When we provide a service to you, we are guided by three key principles
which will help us to meet or exceed your expectations.
- We are accountable to you and to the people of Ontario. Programs
and services will be delivered according to stated objectives
in a consistent manner. We respect your right to privacy and will
treat information with confidentiality.
- We are responsive to your needs. We will provide accurate, high
quality advice, guidance and information in a timely manner. Information
will be clear, up-to-date and easily accessible. We will be transparent
in our program guidelines and decision making processes
- We will be professional in our interactions with you. Our programs
will be delivered by knowledgeable and competent staff. You will
be treated with respect and courtesy.
Our Service Standards
- The Business Development Branch will pro-actively communicate
relevant, current and useful business information to our Ontario-based
core clients on a quarterly basis.
- Qualified and courteous staff will provide an initial response
to email and phone inquiries within one business day 80 % of the
time. If staff are unavailable, an alternate contact will
be identified or voicemail will be used.
Achievement of Business Development Service Standards
These
results reflect performance from April 1, 2011 - March 31, 2012.
Feedback/Complaints
We want to provide the best service that we can and your feedback
helps us to improve. If you have comments, questions or concerns
about our service we encourage you to let us know. Please contact
us by calling the Agricultural
Information Contact Centre at 1-877-424-1300 or use the Feedback
Form or send an e-mail to ag.info.omafra@ontario.ca
