Agricultural Information Contact Centre (AICC) - Service Standards

Our Mandate

At OMAFRA's Agricultural Information Contact Centre (AICC) we continue to strive for cost effective, user friendly means to make our Ministry information accessible to agri-business, rural business and producers in Ontario. When you contact us, you will find knowledgeable and courteous staff, dedicated to effectively meeting your needs. You will receive targeted and relevant information and resources that enable decisions leading to an innovative and competitive agricultural sector.

Our Services

Information, Advice & Communications

Our Service Standards

• Qualified, knowledgeable and courteous staff will be available to answer your questions weekdays between 8am and 5pm, unless otherwise posted or communicated. If staff are unavailable, an alternate contact will be identified or voicemail will be used.
• Outside of normal office hours, information on our programs and services is available on our website, 24 hours a day, 7 days a week at www.ontario.ca/OMAFRA
• We will provide prompt and accurate follow up to your enquiries by phone, mail and email within the Common Service Standards guidelines, at a minimum.
• We will take all reasonable steps to provide information and advice that is accessible to everyone. Printed materials produced by us can be requested in alternative formats, such as large print or Braille, and information can be accessed through a TTY line.
• We will seek your views on how our service will be delivered, the quality of our service and the standards of service you can expect from us. We welcome your comments or suggestions on how we can improve the quality of our service.

Achievement of Agricultural Information Contact Centre (AICC) Service Standards

These results reflect performance from April 1, 2011 - March 31, 2012.

Feedback/Complaints

We want to provide the best service that we can and your feedback helps us to improve. If you have comments, questions or concerns about our service we encourage you to let us know. Please contact us by calling the Agricultural Information Contact Centre at 1-877-424-1300 or use the Feedback Form or send an e-mail to ag.info.omafra@ontario.ca