Animal Health and Welfare
Branch - Service Standards
- Advance animal health and welfare and veterinary public health
through education, inspection, surveillance, research and emergency
The three main services delivered by the Animal Health and Welfare
Branch are Education, Inspection
- Education - Veterinary Science and Policy staff
utilize expert networks to develop and deliver the best livestock
disease preventive information possible. A central part of this
work is currently focused on advancing Biosecurity under Growing
- Inspection - Under numerous legislative authorities,
Veterinary Services Unit staff carry out inspection and enforcement
activities in meat plants, deadstock facilities, livestock auction
markets, animal research and supply facilities, municipal pound
facilities and livestock medicine outlets.
- Licensing - The branch also administers licensing
programs under various pieces of livestock and other animal related
Our Service Principles
When we provide a service to you, we are guided by three key principles
which will help us to meet or exceed your expectations.
- We are accountable to you and to the people of Ontario.
Programs and services will be delivered according to stated objectives
in a consistent manner. We respect your right to privacy and will
treat information with confidentiality.
- We are responsive to your needs. We will provide accurate,
high quality advice, guidance and information in a timely manner.
Information will be clear, up-to-date and easily accessible. We
will be transparent in our program guidelines and decision making
- We will be professional in our interactions with you.
Our programs will be delivered by knowledgeable and competent
staff. You will be treated with respect and courtesy.
Our Service Standards
Subject to operational exigencies, in the ordinary course of business,*
- Regulated deadstock facilities, livestock auction markets, animal
research and supply facilities, municipal pound facilities, livestock
medicine outlets and; facilities regulated under the Beef Cattle
Marketing Act will receive a written report outlining the inspection
findings within 30 business days, 90% of the time. In the event
that we cannot meet this target, we will notify our clients about
when they may expect to receive a report.
- Deadstock facilities, livestock auction markets, livestock dealers,
animal supply facilities, and livestock medicine outlets submitting
a fully completed new license application will be mailed the license
if approved within 30 business days of receipt,
90% of the time.
*While the Animal Health and Welfare Branch fully intends to adopt
and meet the service standards set out above, it does not guarantee
We want to provide the best service that we can and your feedback
helps us to improve. If you have comments, questions or concerns
about our service we encourage you to let us know. Please contact
us by calling the Agricultural
Information Contact Centre at 1-877-424-1300 or use the Feedback
Form or send an e-mail to email@example.com
For more information:
Toll Free: 1-877-424-1300
Local: (519) 826-4047