Help with Installing and Updating AgriSuite

Table of Contents

  1. Help with installing and updating AgriSuite for Windows operating system users
    1. Installing AgriSuite in Windows
    2. Installing AgriSuite to your desktop
    3. Updating the AgriSuite desktop application
    4. Manually updating the AgriSuite desktop application
    5. The AgriSuite desktop application has been updated but a "An Update is Available" pop-up window continues to appear
  2. Help with installing and updating AgriSuite for MacOS operating system users
    1. Allow a specific site to run without the Sandbox in Safari
    2. Opening an application from an "unidentified" developer

The sections on this page will walk you through the steps to some common problems users have while installing and updating AgriSuite. There are two sections: one for Windows users and one for Macintosh (Mac) users.

1. Help with installing and updating AgriSuite for Windows operating system users

a. Installing AgriSuite in Windows

We recommend that you use Internet Explorer when installing and using AgriSuite. AgriSuite is not compatible with the Google Chrome and Microsoft Edge web browsers as these browsers will inform you that you need to install Microsoft Silverlight when it has already been installed.

For Windows 10 users, the default Microsoft browser on the Windows taskbar is Microsoft Edge. Internet Explorer is available, but hidden in the Start menu.

To find Internet Explorer in Windows 10:

  1. In the search/Cortana bar located next to the start menu button on the taskbar, search for Internet Explorer. If there is no search bar, click the magnifying glass icon next to the start menu; this will bring up a search window.
  2. The Internet Explorer App will appear in the search results.
  3. Right-click on "Internet Explorer" and select "Pin to Start Menu." This will add Internet Explorer to your start menu, making it easier to find the next time you need it.

b. Installing AgriSuite to your desktop

  1. Go to the AgriSuite web page.
  2. If you do not have Microsoft Silverlight installed, follow the instructions in the "How do I get AgriSuite" section on the page. Note: If you are using Microsoft Edge or Google Chrome, you will receive a message saying Microsoft Silverlight is not installed, even if it is. These web browsers are not compatible with Microsoft Silverlight.
  3. Once Silverlight is installed, open the AgriSuite application. On the AgriSuite start page, go to the "Support & Maintenance" section and click the "Install AgriSuite to Desktop" link.

Image showing the "Support & Maintenance" section on the AgriSuite start page.

  1. Click "Install" in the pop-up window that appears.
  2. AgriSuite will open in a new window outside of Internet Explorer, and an icon for AgriSuite will appear on your desktop.

c. Updating the AgriSuite desktop application

The AgriSuite desktop application will check for updates automatically when you are connected to the Internet. A pop-up window will appear if an update is found.

To update:

  1. Click "OK" in the pop-up window.
  2. Close the AgriSuite desktop application to complete the update.
  3. Open the AgriSuite application from your desktop. The update will be complete.

d. Manually updating the AgriSuite desktop application

You can manually update the AgriSuite desktop application. First, you will need to uninstall the AgriSuite application.

  1. Close the AgriSuite desktop application.
  2. Using Internet Explorer, go to the online AgriSuite application.
  3. Right-click on the green top header title area and select "Remove this Application."

Image of the green top header title area

  1. Refresh the online AgriSuite application in Internet Explorer.
  2. Manually install the AgriSuite Desktop Application by clicking "Install AgriSuite to Desktop" in the "Support and Maintenance" section of the start page.
  3. Click "Install" in the pop-up window. AgriSuite will open in a new window outside of Internet Explorer, and an icon for AgriSuite will appear on your desktop.

e. The AgriSuite desktop application has been updated but a "An Update is Available" pop-up window continues to appear

To fix this problem, you'll need to clear the AgriSuite files from your Internet Explorer browser cache.

  1. Close the desktop version of AgriSuite.
  2. In Internet Explorer, click the gear icon in the top-right corner of the browser and click on "Internet Options."

Image showing the location of the gear icon and "Internet Options" in the browser.

  1. In the window that opens, click on the "General" tab.
  2. In the "Browsing history" section, click the "Settings" button.
  3. Click the "Temporary Internet Files" tab, and then click the "View Files" button.
  4. In the "Search Temporary Internet Files" box, type Version.
  5. Right-click on the file with the Internet address http://apps.omafra.go.on.ca, and click "Delete."

Image showing the apps.omafra.go.on.ca Internet address.

  1. Click "OK" in the pop-up window.
  2. Open your desktop version of AgriSuite.

2. Help with installing and updating AgriSuite for MacOS operating system users

To install AgriSuite to a Mac, you must first adjust your Safari browser settings. To adjust these settings, go to support.microsoft.com/en-us/kb/2942860, or follow the instructions below.

a. Allow a specific site to run without the Sandbox in Safari

  1. Open the online AgriSuite application.
  2. Select "Preferences…" from the Safari menu.
  3. Select the "Security" tab in the "Preferences" screen.
  4. Select the "Plug-in Settings…" button.
  5. Hold down the options key and select "Silverlight." If Silverlight is not an option, make sure that the AgriSuite application Internet address is in the address box of your browser. Silverlight will appear when you are trying to open up AgriSuite.
  6. In the pop-up menu that appears, select "Run in Unsafe Mode."
  7. Click "Trust" in the pop-up box that appears.

b. Opening an application from an "unidentified" developer

Mac users may still receive error messages, such as "can't be opened," even after following the instructions above. If this is the case for you, click on the question mark button in the error message pop-up box and follow the instructions. You can also follow these steps to override your security settings and open the application:

  1. In the "Finder," find the AgriSuite application. Don't use Launchpad to do this, as Launchpad doesn't allow you to access the shortcut menu.
  2. Press the "Control" key on your keyboard, and then click the AgriSuite icon.
  3. Choose "Open" from the shortcut menu.
  4. Click "Open."

AgriSuite is saved as an exception to your security settings. You can now open it by double-clicking it just like any other registered application.


For more information:
Toll Free: 1-877-424-1300
E-mail: ag.info.omafra@ontario.ca
Author: OMAFRA staff
Creation Date: 23 March 2017
Last Reviewed: 23 March 2017