Meat Inspection Program
Complaint Resolution Process for Meat Plant Operators

OMAFRA is committed to ensuring meat plant operators are treated with professionalism, objectivity and respect. We are committed to the principles of negotiation and mediation in dealing with any complaint a client may have.

As a meat plant operator, there may be instances when you feel your concerns are not being addressed to your satisfaction after you have attempted to resolve problems or disagreements through discussion and conciliation with your meat inspector. OMAFRA wants to help you and has options in place to assist you. As outlined in the Food Safety and Quality Act, 2001 and regulations, an operator may request a hearing with respect to any regulatory issue.

Complaints Related to Any Regulatory Issue

  1. Request a hearing verbally or in writing

    Address your request to the Hearing Coordinator (see contact information on reverse).

    Information will be sent to you prior to the hearing. If there is a negative impact on your licence as a result of the hearing (e.g. suspension or revocation), you may appeal this decision to the Agriculture, Food and Rural Affairs Appeal Tribunal (AFRAAT).

  1. Request an appeal with AFRAAT

    Address your request in writing to the Tribunal Coordinator (see contact information on reverse).

    Your request will be reviewed and you will be notified in writing as to whether an appeal will be heard, and if so, where and when.

If you have concerns related to an inspector's approach or you are not understanding why the inspector has asked you to make specific changes, here are the steps to follow:

  1. Contact the Area Manager

    First contact the Area Manager.

    The Area Manager will work with you and the inspector to find a resolution to your concerns.

    If the outcome of the process is not satisfactory, follow Step

  1. Contact the Regional Manager

    Make a complaint in writing to the Regional Manager (see contact list below). This can be done by mail, e-mail or fax. Include a description of the situation and all details that are relevant for the Regional Manager to understand your concerns and position.

    The Regional Manager will document and acknowledge your complaint within two business days. He/she will indicate when the complaint will be addressed and when you will be notified, and will follow up with any required action within that timeframe.

Contact information

Hearings:

Lori VandenBussche
Hearing Coordinator
Ontario Ministry of Agriculture, Food and Rural Affairs
1 Stone Road West, 5th Floor
Guelph, Ontario N1G 4Y2
Tel: 519-826-4537
Fax: 519-826-3940
lori.vandenbussche@ontario.ca

Appeals:

The Tribunal Coordinator
Agriculture, Food and Rural Affairs Appeal Tribunal
1 Stone Road West, 2nd Floor
Guelph, Ontario N1G 4Y2
Tel: 519-826-3433
Fax: 519-826-4232
appeals.tribunal.omafra@ontario.ca

Note: Hearings/appeals will be held in Guelph unless the licensee lives outside of a two-hour drive of Guelph, in which case, the hearing may be held in the licensee's area.

Meat Inspection Area Managers

Guelph Area Mgr Kathryn Evans-Bitten 519-994-3244
Stratford Area Mgr Eric DeBoer 519-274-9123
Vineland Area Mgr Goce Manevski 905-515-5500
Woodstock Area Mgr Katy Field 519-788-6533
Ridgetown Area Mgr (A) Nick Van Lankveld 226-820-2102
Kemptville Area Mgr Peter Fitzpatrick 613-246-0070
Brighton Area Mgr Robin Drew 613-848-1432
Midhurst Area Mgr Eloise Jones 416-433-2483
Peel Area Mgr Alan Yee 905-903-5389
GTA Area Mgr Ivona Jarosz 647-231-8866
York Area Mgr Natasha Jordanovska 416-728-0326
Verner Area Mgr Vicky French 705-491-2523

Area Regional Manager Telephone
West Nick Van Lankveld 226-820-2102
East Kim Landers 289-213-4081
Central/North Pierre Adrien 416-524-1851

References


For more information:
Toll Free: 1-877-424-1300
E-mail: ag.info.omafra@ontario.ca