Normal Farm Practices Protection Board - Service Standard Policy
Table of Contents
This Service Standard Policy is prepared in accordance with section 5 of the Adjudicative Tribunals Accountability, Governance and Appointments Act, 2009. The Act prescribes that the Service Standard Policy contain the following:
The Normal Farm Practices Protection Board (Board) is a quasi-judicial adjudicative board committed to providing a fair hearing and decision process to all parties involved in disputes regarding normal farm practices. The Board operates within the context of a professional and accountable public service, and is committed to providing a high standard of service to the public.
From time to time, the Board may receive complaints about the quality of service related to its practices, or the conduct of Board members or staff. This policy outlines the Board's service standards for communication between the Board and the public, and informs the public about the Board's process for responding to complaints.
Correspondence: Written correspondence (mail, e-mail or fax) will be acknowledged within 15 business days.
Telephone: Telephone calls will be returned within one business day. Voicemail messages will provide an option for reaching an alternate staff person to assist.
In-person service: Core hours for staff assisted service is 8:30 am to 5:00 pm.
Applications for hearings: Applicants will be informed whether their application for a hearing has been accepted by the Board within 20 days, beginning with the receipt of a complete application that meets Board requirements. To assist the applicant, the Board has provided full application forms showing all the required information on the Board web page.
Issue of Board decisions: Following completion of a hearing, the Board will issue its written Decision with reasons to the parties according to the following schedule:
The Accessibility Document of the Normal Farm Practices Protection Board is published on the Board website.
The Normal Farm Practices Protection Board (Board) is committed to providing quality service to the public.
From time to time, the Board may receive complaints about the quality of service related to Board policies and procedures, the application of those policies and procedures or the conduct of the Board members and staff. The purpose of this policy is to create a transparent and fair method of responding to public complaints.
Important Points about the Policy
As part of the Board's commitment to service quality, the Board will accept complaints from the public about quality of the Board's service. Persons who can make a complaint include a party to a Hearing; a party's representative, a witness; or any member of the public who has dealt with the Board on the issue.
This policy does not affect your right to raise your concerns with the Ombudsman of Ontario if you are dissatisfied with the responses provided by the Board.
Board Complaints Procedure
Confidentiality: Complaints are kept strictly confidential, with one exception: thorough and fair review of a complaint involving a Board or staff member will include disclosure to the member of all details of the complaint, including the source of the complaint.
Making a Complaint about Agency Policies and Procedures
Making a Complaint about the Secretary
Making a Complaint about a Board Member (other than the Chair)
Making a Complaint about the Board Chair
Normal Farm Practices Protection Board
Board Secretary: Finbar Desir (519) 826-3549; email@example.com
Manager, Innovation, Engineering & Program Delivery: (519) 826-3560
For more information:
Toll Free: 1-877-424-1300
Local: (519) 826-4047